WARNING: This product contains nicotine. Nicotine is an addictive chemical. Only for adults, MINORS are prohibited from buying e-cigarette.

Shipping & Returns

Last Updated: June 10, 2026

Shipping Policy

Age Verification & Adult Signature Required

All products sold at The American Vape Company contain nicotine and are restricted to adults 21 years of age or older. In compliance with the federal PACT Act, every delivery requires an adult signature (21+) with valid government-issued photo ID at the point of delivery. Packages cannot be left unattended. If the carrier is unable to verify age after multiple delivery attempts, the order will be returned to us and a refund will be issued minus shipping costs.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM MST are processed the next business day. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping: 3–7 business days — Free on orders $50+, otherwise $7.99
  • Expedited Shipping: 2–3 business days — $14.99

Due to PACT Act regulations, vapor and nicotine products cannot be shipped via USPS. We ship through approved private carriers that offer adult signature verification. Delivery times may be longer than standard e-commerce shipments as a result.

Shipping Restrictions

We currently ship within the United States only. We are unable to ship to states, counties, or municipalities where the sale or shipment of vapor or nicotine products is prohibited or restricted by local law, including flavor-restricted jurisdictions. If your order cannot be shipped to your location, we will contact you and issue a full refund.

We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarders.

Order Tracking

Once shipped, tracking details are emailed to you. Please allow up to 24 hours for tracking to update. If your tracking has not updated for 5+ business days, contact us at support@theamericanvapecompany.com.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date with your order number and photos (if damaged). We will file a claim with the carrier and arrange a replacement or refund. We are not responsible for packages marked as delivered with a verified adult signature.

Returns Policy

Eligibility

Because we sell nicotine-containing consumable products, returns are accepted only under the following conditions:

  • Unopened products: May be returned within 14 days of delivery in original, sealed, unopened packaging.
  • Defective or incorrect items: May be returned or exchanged within 30 days of delivery. Defective device claims (e.g., JUUL devices) may require photo or video verification.

For health and safety reasons, opened or used nicotine pouches, pods, and e-liquid products cannot be returned.

How to Start a Return

  1. Email support@theamericanvapecompany.com with your order number, the item(s) you wish to return, and the reason.
  2. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the item back within 7 days of receiving your RMA. Returns sent without an RMA number cannot be processed.

Return Shipping Costs

Return shipping for defective or incorrect items is covered by us. For all other eligible returns, return shipping is the customer’s responsibility. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days of receiving and inspecting the return. See our Refund Policy for full details.

Questions?

Contact our support team at support@theamericanvapecompany.com. We respond within 1–2 business days.

THE AMERICAN VAPE COMPANY

WARNING: This product contains nicotine. Nicotine is an addictive chemical.

ARE YOU 21 OR OLDER?

You must be at least 21 years of age to enter this site. By clicking “YES, I AM 21+” you certify that you are 21 years of age or older and agree to our Terms & Conditions.